Hoan My Saigon Hospital: My Bad Experience and Why You Should Avoid It in Vietnam
Are you searching for a reliable hospital in Ho Chi Minh, Vietnam? My experience at Hoan My Saigon Hospital was a complete disaster—unjustified charges, poor medical care, and endless waiting times. In this blog post, I’ll share my story and explain why you should think twice before visiting this hospital during an emergency in Vietnam.
Hoan My Saigon Hospital: An Overview
Located in the heart of Ho Chi Minh City, Hoan My Saigon Hospital markets itself as a private facility offering quality healthcare. However, my visit revealed a different reality—a place where profit seems to take priority over patient well-being. From the moment I arrived, they demanded a deposit of 2.5 million VND (approximately $100 USD or 92€), even though my insurance had already confirmed full coverage.
My Bad Experience at Hoan My Saigon Hospital
The night before flying to Ho Chi Minh, I started feeling unwell. After landing, intense stomach pain forced me to seek medical help. My insurance recommended heading straight to Hoan My Saigon Hospital for emergency care, but what I encountered there turned into a nightmare.
Unjustified Charges: 2.5 Million VND Just to Be Seen
Upon arrival, my insurance had already contacted the hospital, assuring me I wouldn’t need to pay upfront. Yet, the staff demanded a 2.5 million VND deposit before providing any care. Despite arguing while in pain, I had no choice but to pay. This “pay first, get treated later” approach left me with a terrible impression of their priorities.
Poor Communication: Staff with Basic English Skills
I expected a decent level of English proficiency at a private hospital catering to international patients. Instead, the staff’s English was so limited that I had to rely on a translation app on my phone—frustrating when you’re sick and need clear, quick answers.
Endless Waiting Times: Hours Without Care
After paying the deposit, they promised blood tests and an ultrasound. I waited one hour for the blood draw and another hour for the ultrasound. After nearly 4 hours, the doctor diagnosed me with an intestinal bacteria and an inflamed kidney, recommending a three-day admission. I consulted a doctor friend in Spain who reviewed my results and assured me antibiotics and IV fluids would suffice—no hospital stay needed. This made me suspect they were trying to inflate my bill.
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Money-Driven Care: Expensive Rooms and More Charges
Initially, I agreed to be admitted, and they offered me a private room for 4.8 million VND ($174 USD) per night. Yet again, they demanded upfront payment, despite my insurance coverage. When I opted out of the stay and requested only antibiotics, the staff’s attitude shifted—they left me waiting another two hours, seemingly punishing me for not spending more.
Insurance Issues: No Refunds After 4:00 p.m.
When I checked out, I tried to reclaim my deposit. They claimed it couldn’t be refunded because “the costs were already deducted” and that they don’t process insurance payments after 4:00 p.m. My insurance company tried to intervene, but the hospital refused to cooperate. After 6 hours, I left exhausted and out of pocket.
Why You Should Avoid Hoan My Saigon Hospital
My experience highlights several reasons to steer clear of Hoan My Saigon Hospital:
- Profit Over Patients: They demand upfront payments despite insurance and push unnecessary hospital stays.
- Poor Communication: The staff’s basic English skills make it hard to get proper care.
- Excessive Wait Times: Even in an “emergency,” you’ll wait hours for basic attention.
Recommendations for Healthcare in Ho Chi Minh
If you need medical care in Ho Chi Minh, skip Hoan My Saigon Hospital. Instead, consider reputable options like FV Hospital or Vinmec, known for international standards and better service. Always carry your insurance details and, if possible, consult a trusted doctor before agreeing to extended treatments.
Looking for reliable Vietnam healthcare options? Learn from my mistake and choose wisely.
